Shipping policy

 

Shipping Terms and Conditions:

  1. Shipping Methods: We offer Economy shipping for your convenience. The available options will be presented at the checkout. North island, South island and rural. 

  2. Shipping Timeframe: Orders are processed and shipped within [1-2] business days from the date of purchase. Please note that business days do not include weekends or holidays. The estimated delivery time will depend on your location. 

  3. Shipping Costs: Shipping costs are calculated based on the destination, weight, and dimensions of the package. The shipping cost will be displayed at the checkout before you complete your order.

  4. Shipping Restrictions: We currently ship to addresses within New Zealand. If you are located outside this area, kindly contact our customer support team to explore possible shipping alternatives.

  5. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing tracking details. You can use this information to track the status of your shipment.

  6. Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.

  7. Delivery Attempts: Our shipping carriers will attempt delivery according to their standard procedures. If they are unable to deliver your package after multiple attempts, the package may be returned to us, and additional shipping charges may apply.

  8. Lost or Damaged Shipments: In the rare event of lost or damaged shipments, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and provide you with a satisfactory solution.

  9. Shipping Changes or Delays: In the case of unexpected shipping changes or delays, we will notify you promptly and keep you informed throughout the process.

  10. Shipping Policy Updates: We reserve the right to update or modify our shipping terms and conditions as needed. Any changes will be posted on our website, and they will apply to all future orders.

By placing an order with us, you agree to abide by these shipping terms and conditions. If you have any questions or concerns regarding shipping, please feel free to contact our customer support team. Thank you for choosing our products, and we look forward to serving you!